1. WHAT THE PRODUCTS ON SOCA WEBSITE?Stores with dozens of OFFICES RELATED products, dedicated to bringing you the best online shopping experience.
2. HOW SHOULD I SEARCH FOR ITEMS?You can browse through our online SOCA COLLECTION for the latest items available. Alternatively, under the menu you may click for the CATALOG, SHOP BY TYPE, or SHOP BY VENDOR tabs to search for your desired item or simply key in the desired item in the search box.
3. HOW DO I BUY MULTIPLE ITEMS?You can add any number of items to their shopping cart and purchase them at checkout.
4. HOW DO I CHECKOUT ITEMS IN MY CART?You can access your cart via the icon at the top right corner of the screen. You can mouse-over the CART icon and click “Checkout Now” in the popup, or the “Go to Checkout” button in the cart page, accessed by clicking the cart icon.
5. WHAT SHIPPING METHODS AND PROVIDERS ARE AVAILABLE?At SOCA, we aim to keep shipping as cheap and fuss-free as possible. More importantly, we understand that getting your items quickly is important to you. We have our logistic and transport to make delivery so WE make every effort to process and deliver your orders as soon as we can. .
6. HOW AM I CHARGED FOR SHIPPING IF I PURCHASE ITEMS.As of now, shipping products in local is free! Kindly note that to enjoy the free delivery a minium purchase amount of $120 is required.Otherwise will incur the usual shipping costs of $10.00
7. HOW LONG DO DELIVERIES USUALLY TAKE?Delivery of items typically takes 2 to 3 working days. In any case, the estimated delivery time will be stated in your order confirmation email.
8. MY ITEMS HAVEN’T BEEN DELIVERED YET, WHAT CAN I DO?You can contact us at +65 66816466 or email email@example.com with your Order ID and shipping address for speedy assistance!
9. ARE THERE SPECIAL DISCOUNTS ?Discounts are given solely at the Sales Department’s discretion.
(Eg. Student discount, buying in bulk, or seasonal discount)
10. HOW IS PRICING DETERMINED?Prices are set and dictated on website and subject to change from time to time without prior notice .
11. WHAT PAYMENT METHODS CAN BE USED?
SOCA offers a number of payment methods with all the possible ways that you can purchase from us using the payment method you are most comfortable with.
You can easily make payment via the following methods:
- Cash on Delivery (COD): Allows you full freedom to pay with cash when the courier delivers the parcel to you. Do get some change ready!
- Paypal: The go-to payment platform for online shopping.
- For regular customers with comapny register can issue us a cheque upon receiving of goods.
12. HOW DO I ORDER ITEMS ?The same way you order products from other ecommerce site. Your cart can hold both all your desire products, and you can check them out at the same time. Just click the Checkout button, and choose your payment method.
13. I HAVE A PROBLEM WITH MY ORDER
For assistance, you can contact the customer support staff at +65 66816466, or email us at firstname.lastname@example.org
14. WHERE CAN I CHECK ON THE DELIVERY STATUS OF MY ORDER?You can track your order online by going to the Check Order Status page>. You will need your order number which is in the confirmation email we sent via email. Upon delivery of the product, before signing for the delivery, you agree to inspect the product for any faults, defects or damage. As a precaution, please keep the receipt of the delivered product.
15. HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PROCESSED TO THE SUPPLIER?When an order has been placed successfully, you will receive an email from us confirming your order, and another one once the item(s) have been shipped.
16. WHAT HAPPENS AFTER I SUBMIT MY SHOPPING CART?When you submit your cart, we automatically routes it through the proper channels for approval. Once your cart is approved, your order is automatically assigned and distributed to the logistic for order processing. The logistic packed your order and ships the products to you.
17. CAN I CANCEL ITEM THAT I HAVE ORDERED?Should you wish to cancel an order, call us ASAP! The less time that has passed, the more likely it will be that we can halt the order process. Have your order number ready, and call our customers service team at +65 66816466.
18. WHERE CAN I PROVIDE FEEDBACK OR ASK QUESTIONS ABOUT SOCA SITE?The SOCA Sales team welcomes your questions and comments. Please look through our FAQ section to see if your question is addressed there. Should further clarification required,you can contact us at +6566816466 or email email@example.com.
The Help Desk will respond to you as soon as possible, usually within 24hrs of your inquiry.